At GetLove, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our AI image-to-video generation service.
1. Information We Collect
Personal Information
- Email address (for account registration and communication)
- Name (optional, for personalization)
- Authentication data from OAuth providers (Google, Facebook) if used
- Payment information (processed securely through Stripe, not stored on our servers)
Usage Data
- Images uploaded for video generation
- Generated video content and metadata
- Service usage patterns and preferences
- Credit purchase and consumption history
- Guest user trial usage (stored locally in your browser)
Technical Information
- IP address and browser information
- Device type and operating system
- Session data and cookies
- Error logs and performance metrics
2. How We Use Your Information
- To provide and improve our AI video generation service
- To process payments and manage your credit balance
- To authenticate your account and maintain security
- To communicate service updates and support responses
- To analyze usage patterns and optimize our AI models
- To detect and prevent fraud, abuse, or technical issues
- To comply with legal obligations and enforce our Terms of Service
3. Data Storage and Processing
Image and Video Storage
- Uploaded images are processed for video generation and then deleted within 24 hours
- Generated videos are stored securely and associated with your account
- You can delete your generated content at any time through your account
- We use encryption in transit and at rest to protect your content
Guest User Data
- Guest trial data is stored locally in your browser using localStorage
- No personal information is collected during guest usage
- Guest-generated content is not permanently stored on our servers
- Clearing browser data will reset your guest trial status
Database Security
- Personal data is stored in secure, encrypted databases
- Access is restricted to authorized personnel only
- Regular security audits and updates are performed
- Data backups are encrypted and stored securely
4. Third-Party Services
Authentication Providers
- Google OAuth: For secure sign-in using your Google account
- Facebook OAuth: For secure sign-in using your Facebook account
- NextAuth.js: For managing authentication sessions securely
Payment Processing
- Stripe: Handles all payment processing and credit card data
- We do not store payment card information on our servers
- Payment data is subject to Stripe's privacy policy and PCI DSS compliance
Analytics and Monitoring
- Service performance monitoring for system reliability
- Anonymous usage analytics to improve our AI models
- Error tracking to identify and fix technical issues
5. Cookies and Tracking
- Essential cookies for authentication and session management
- Preference cookies to remember your settings and choices
- Analytics cookies to understand how you use our service (anonymized)
- You can control cookie preferences through your browser settings
- Disabling essential cookies may impact service functionality
6. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share data only in these limited circumstances:
- With your explicit consent for specific purposes
- To comply with legal obligations, court orders, or regulatory requirements
- To protect our rights, property, or safety, or that of our users
- In connection with a business transfer, merger, or acquisition
- With service providers who assist in our operations (under strict confidentiality agreements)
7. Your Privacy Rights
Access and Control
- View and download your personal data through your account settings
- Update or correct your account information at any time
- Delete your generated content and account data
- Export your data in a portable format upon request
Communication Preferences
- Opt out of promotional emails while keeping essential service communications
- Control notification preferences through your account settings
- Unsubscribe from marketing communications at any time
8. Data Retention
- Account data is retained while your account is active
- Generated videos are kept until you delete them or close your account
- Payment records are retained as required by law and accounting standards
- Usage logs and analytics data are retained for service improvement purposes
- Data is securely deleted when no longer needed or upon account closure
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.
10. Children's Privacy
Our service is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.
11. Security Measures
- End-to-end encryption for data transmission
- Secure database storage with access controls
- Regular security audits and vulnerability assessments
- Employee training on data protection best practices
- Incident response procedures for security breaches
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes through email or a notice on our website. Your continued use of our service constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy, want to exercise your privacy rights, or need to report a privacy concern, please contact us at: